In the past year, we have seen rapid growth in Artificial Intelligence (AI), specifically in language models. ChatGPT, which is a software that has been developed recently, is in people’s eyes and its advantages and disadvantages are being measured.

What is ChatGPT?

Developed by Open AI, ChatGPT, is an advanced chatbot created for engaging in natural conversations on a wide range of topics. ChatGPT is capable of doing so with the help of a combination of machine learning techniques and Natural Language Processing (NLP) algorithms. Both of these machine learning techniques and NLP are sub-parts of Artificial Intelligence (AI). 

The core of ChatCPT is the CPT-3 language model, which has been excessively trained on vast amounts of data in the form of books, articles, internet content, social media posts, and more. Therefore, ChatGPT is equipped to generate text and responses that are smart, grammatically correct, and exhibit coherence and relevance. ChatGPT can also recognize and challenge incorrect theories, reject inappropriate requests, and even admit its own mistakes.

Since its launch, ChatGPT is available for free use and the developers are seeking useful insights from those using the service. However, Open-AI has introduced subscription services to access the latest version fueled by CPT-4. 

Drawbacks of ChatGPT from the beginning

Various industries recognized the disadvantages and the darker side of ChatGPT at the very beginning. For instance, educators were probably one of the first to voice their opinions about how this technology can put academic integrity at risk. According to an anonymous poll of Stanford University students, 17% of respondents used ChatGPT for their quarter-final assignments and examinations. The healthcare industry was alarmed when one study showed that ChatGPT “performed at or near the passing threshold” for the US Medical License Examination. Even then, those who depend on ChatGPT’s knowledge in place of an actual medical professional are often misdiagnosed. It is increasing anxiety levels and crowding physicians’ offices with people seeking unnecessary medical procedures and scheduling unwarranted appointments. 

ChatGPT and Email Security

One industry that touches and affects everyone’s life is cybersecurity- especially email security and phishing. When it was launched- ChatGPT caught the attention of IT and cybersecurity professionals with its ability to make high-quality phishing emails, write code, convert code from one programming language to another, along with writing sophisticated malware containing no malicious code. 

Furthermore, these concerns were proved just months after the release of ChatGPT, when BlackBerry Global Research surveyed 1,500 IT decision-makers. While all the respondents believed in ChatGPT for the potential good, they also voiced the following concerns:

• 75% of the respondents recognized ChatGPT as a potential cybersecurity threat.
• 53% acknowledged that it will help the hackers write more believable and legitimate-sounding phishing emails.
• 49% believe that it will help the less experienced hackers to enhance their technical knowledge and develop more specialized skills. 

These threats prompted OpenAI to update ChatGPT so that no malware requests could be updated. However, the hackers were able to “jailbreak” the system. In simple words, the hackers or cybercriminals identified a way to effectively bypass security protocols because of which they could again use ChatGPT to write phishing emails, malware, and hacking scripts. OpenAI is constantly trying to confront this battle, however, they are also aware of the limitations of this chatbot. They have admitted that, “While we’ve made efforts to make the model refuse inappropriate requests, it will sometimes respond to harmful instructions or exhibit biased behavior.”

Artificial Intelligence: Friend or Foe?

The release of ChatGPT has led to a lot of discussion, which has shed a poor light on artificial intelligence that a “good vs. evil” reminder seems to be warranted.

Friend: Artificial intelligence was first introduced in the early 1950s. Since then, a variety of wonderful software and applications have been developed that have the potential and power to improve the quality of life. For example, everyday AI brings us Siri, Alexa, and Netflix recommendations. Smart home appliances depend on AI, we will even not be able to navigate our way without Google Maps. At a much more advanced level, AI can also screen for cancers, predict the impact of climate change, and recognize the right crops for areas that are affected by famine. AI can also convert text to sign language so children can learn to read. Furthermore, AI also ensures our safety whether at home or online.

Foe: The hackers will also look for ways to enhance their phishing. In this scenario, it is clear that cyber attackers will constantly utilize ChatGPT to write phishing emails that sound better and more reliable. Furthermore, wherever ChatGPT’s defenses are weak, we can expect a new wave of hackers to join the ranks, depending on the chatbot to craft malware. However, it should be noted that all is not lost – not by a long shot.

With AI from 2B Innovations, you can fight fire with fire

Everyone knows that ChatGPT gives cybercriminals an upper hand, however, the technology could be better. Even OpenAI states, “ChatGPT sometimes writes plausible sounding but incorrect or nonsensical answers” and that “given one phrasing of a question, the model can claim to not know the answer, but given a slight rephrase, can answer correctly.” Even with the disadvantages, ChatGPT can provide the phishers with many advantages. So how to win this battle is a big question. You outsmart cybercriminals with an email security solution that is smarter than ChatGPT.

2B Innovations delivers the most powerful AI anti-phishing technology available and pairs it with a dose of good-odd human decision-making that proves to be the golden ticket when it comes to handling phishing threats. 2B Innovations recognizes everything, zero-day attacks, malware, Business Email Compromise (BEC), and even malicious emails granted with the help of ChatGPT. 

2B Innovations starts by scanning every email and performing a high-level analysis. Once the phishing analysis is over, 2B Innovations applies one of more than 60 different interactive banners, which notifies the user of the phishing threat level. Grey symbolizes neutral, yellow refers to caution, and red signals danger. The banners also describe the threat, ultimately educating and guiding users to make smart email security decisions.

Email security continues to be a big win for MSPs

The ChatGPT survey, which was conducted by BlackBerry also re-established the strong desire companies have for implementing email security platforms. They identified that 85% of IT decision-makers plan to invest in AI-driven cybersecurity in the next two years and almost half (48%)  plan to invest before the end of 2023. With this level of potential, now is the perfect time to join hands with 2B Innovations. You will get access to tools that you require to gain new business and email phishing technology to keep customers safe and happy. 2B Innovations’s automated reporting will also help, providing your customers with regular updates on threats you have helped them avoid with 2B Innovations. 

Explore more about the artificial intelligence that makes 2B Innovations so powerful and learn about the various advantages available to our MSP partners. Schedule a free 2B Innovations demonstration today.